RETURN, CANCELLATION AND REFUND POLICY

Package Transport

Our packages are generally sent in 72h after payment reception. 

Shipping costs include packaging, handling and shipping. It can contain fixed and variable part based on price and weight. We recommend you to make all your purchases at the same order. This will reduce shipping costs. We can’t merge two orders in one shipping.

The packages are properly protect for the shipping.

Spain:

  • Correos Express

  •   MRW


International:

  • MBE


RETURNS

Items returns

If you’re not satisfied with you item, you have 14 days from reception date to return it.

For the proper functioning of the returns system we recommend our customers to contact first through our email: info@cpalanco.com

The item has to be in perfect conditions, with all labels and with the original packaging. After receive and check the item we will proceed with the refund of the amount paid less shipping cost in the same way the payment was done. (In case of cash payment, the refund it will be done through bank transfer)
The customer will send the item, paying the shipping costs.


Size, color or model changes: In this case, we cover all expenses of sending the new item and pick up the old one.
It is important to left the old item ready to change.


International Shipping, Ceuta, Melilla and Canary Islands

Even if it’s for a swap change, color or model or a return, the customer will send the package to our plant. To identify what the customer wants, we just need a clarification note on it.

The item has to be on perfect conditions and with the original package.

As soon we receive the package, we will check it and we will proceed with the refund of the amount paid less shipping cost in the same way the payment was done (In case of cash payment, the refund it will be done through bank transfer).


Returns in our plant

The items bought in cpalanco.com can also be returned in our plant, without cost for the costumer.

Exceptions to the right of withdrawal

The right of withdrawal is applicable to:

a) The provision of services, once the service has been fully executed, when the execution has begun, with the express prior consent of the consumer and user and with the recognition by him that he is aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.

b) The supply of goods or services whose price depends on fluctuations in the financial market that the entrepreneur can not control and which may occur during the withdrawal period.

c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

d) Contracts in which the consumer and user has specifically requested the visiting businessman to carry out urgent repair or maintenance operations; if, on that visit, the employer provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must be applied to those additional services or goods.

  • To cancel an order, or to generate a return, contact us at info@cpalanco.com and through the contact form of the virtual store.

                                 cpalanco.com contact form

 

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